Material
Brick, sandstone, flint, mortar and render behave differently. The repair should be compatible with what is already there.

Good masonry work starts by understanding the wall, the defect, the exposure and the previous materials. The quote should explain what will be done and why.
Arrange a property surveyBrick, sandstone, flint, mortar and render behave differently. The repair should be compatible with what is already there.
Chimneys, parapets and west facing walls can receive more weather than sheltered elevations.
Height, neighbours, conservatories and narrow routes affect the safe method and programme.
Open joints may be one part of a wider issue involving copings, gutters, flashing or ground levels.
Tell us what is failing, where it is and how we can contact you.
We inspect the visible masonry, access and likely repair method.
You receive a clear description of the proposed work and next steps.
The agreed work is completed with attention to protection and tidy working.
These answers cover the usual starting points. The wall itself decides the final specification.
Send the postcode, a phone number, the main problem, and clear close and wide photographs if available.
Photographs are useful for triage, but height, access and hidden defects often require a visit before a firm scope is confirmed.
The existing wall, brick or stone, exposure and previous repairs are considered before the mortar and finish are proposed.
Send the property details and access requirements. Suitable commercial masonry enquiries can be reviewed individually.